Refund policy

Return policy

Countries
India
Returns
Accept returns for both defective and non-defective products
Exchanges
Accept exchanges
Product condition
New only
Window
7 days
Method
By mail
Return label
Included in the package, Free
Restocking fees
No cost
Refund processing time
1 day

Policy URL: https://aerocart.co.in/policy/refund

1. Return policy summary — India

  • Countries: India.
  • Returns: Accept returns for both defective and non-defective products.
  • Exchanges: Accept exchanges.
  • Product condition: New only.
  • Window: 7 days.
  • Method: By mail.
  • Return label: Included in the package, Free.
  • Restocking fees: No cost.
  • Refund processing time: 1 day.
  • This page is the return policy for purchases on https://aerocart.co.in. Policy URL: https://aerocart.co.in/policy/refund.

2. What you can return or exchange

  • We accept returns for both defective and non-defective products.
  • A non-defective return includes a change of mind within the return window.
  • A defective return includes a key that does not match the edition you paid for, or that cannot be used for the advertised entitlement.
  • We accept exchanges for another product we sell. Tell us the product you want; any price difference is paid or refunded.
  • Product condition: New only. Every licence we sell is new, and returns apply to those new products.
  • Window: 7 days from delivery of the licence to your email or private order page.

3. How to return — by mail

  • Method: By mail.
  • Start the return by email within 7 days. Phone and WhatsApp +91 94191 66768 are also available if you cannot email. The return method is by mail.
  • Send your order number, purchase email, product name and whether you want a refund or an exchange.
  • Do not publish your licence key, private order link, password or card details.
  • Stop using the licence you are returning and do not share the key.

4. Return label and fees

  • Return label: Included in the package, Free.
  • The return label is included in the package and is free. You do not pay for a return label.
  • Your delivery email and private order page are the package. They include the free return instructions and the return label. There is no separate label charge and nothing to buy.
  • Restocking fees: No cost. We do not charge a restocking fee on a return or an exchange.
  • Return shipping cost is free.

5. Refund processing time

  • Refund processing time: 1 day.
  • After the return is confirmed, we process the refund within 1 day.
  • The refund goes through PayU to the original payment method where that method supports a refund.
  • Your bank may take additional time to show the credit after we have processed it. Ask us for the PayU refund reference if you need it.
  • If you asked for an exchange, we accept the exchange instead of sending the refund.

6. Digital delivery and these return terms

  • The licence itself is delivered by email, not as a courier box. The return terms on this page still apply in full: Countries India; returns for both defective and non-defective products; exchanges accepted; product condition new only; window 7 days; method by mail; return label included in the package, free; restocking fees no cost; refund processing time 1 day.
  • Nothing on this page removes a right that Indian consumer law does not allow us to remove.
  • If delivery has not arrived within five minutes after verified payment, contact us with the order number. That delay is handled as support and, where the licence cannot be supplied, as a return or refund under this policy.

7. Who to contact

  • Aero Cart, No. 72, Residency Road, Jammu, Jammu and Kashmir – 180001.
  • Phone and WhatsApp: +91 94191 66768.
  • Use the contact page, or the support email shown on that page, and quote your order number.